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The New Design Frontier

An industry-spanning report that redefines design maturity today. InVision surveyed thousands of companies to explore the relationship between design practices and business performance. Explore the highlights here, and download the full report now to transform the way you work.

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A view of the design universe

2,200 companies

Thousands of organizations, including large enterprises, small businesses, agencies, and even those in the government and non-profit orbit, shared how design makes an impact.

24 industries

Every industry under the sun reported on the impact of design to their organizations. Journey deeper into banking, media, retail, professional services, and everything in between. Get the full report.

Nonprofit 2%Government 1%Agency 25%Enterprise 71%
2,200 companies

Thousands of organizations, including large enterprises, small businesses, agencies, and even those in the government and non-profit orbit, shared how design makes an impact.

77 countries

Businesses spanning the globe weighed in, from North America to Latin America, Europe to Asia.

The design industry today

These are the key takeaways, behaviors, and outcomes of organizations defining design in business.

These are the key takeaways, behaviors, and outcomes of organizations defining design in business.

3/4

Delivering
rocket-powered results

Nearly three-quarters of companies have improved product quality with design.
Product quality
Product usability
81%
Customer satisfaction
71%
Operational efficiency
Employee productivity
33%
Time to market
29%
Business profitability
Revenue
42%
Conversions
35%
Cost savings
30%
Market position
Brand equity
39%
Entry into new markets
25%
Design patents
13%
Valuation
10%

Based on 2,229 respondents

70

Influencing product and strategy

Design is reshaping products, portfolios, and industry standards at more than 70% of companies.
Some features or parts of our products
28%
Whole products or services
40%
Our entire portfolio of products
25%
Standards for an entire market or industry
5%

Based on 2,180 respondents

2/3

Transcending team borders

Design is well integrated into product decision making and evolution at two-thirds of companies.
Design is well integrated in the product development process
66%
Design shares priorities and goals with key partners
62%
Design sits together with key partners
57%
Design leaders are peers with project management and engineering leaders
53%

Based on 2,229 respondents

So where’s the
liftoff?

Few benefit most

A select group of companies receives the most value from design for business. Just 5% of those surveyed are reaping the greatest benefits, and 41% of organizations have significant room to grow. Get the full reportto understand what this means for your business.

More benefits from designMore adoption of designLevel 221% of companiesLevel 321% of companiesLevel 412% of companiesLevel 55% of companiesLevel 141% of companies
Level 141% of companiesMore adoption of designMore benefits from designLevel 221% of companiesLevel 321% of companiesLevel 412% of companiesLevel 55% of companies

Based on 2,229 respondents

How design teams level up

Why are the efforts of some companies more impactful than others?

Understanding what differentiates high-performing design organizations is key to learning how your company can evolve and build a better bottom line. And most companies are only just scratching the surface of what’s possible. Explore the levels of the new design maturity model today.

Level 1

Producers

Design makes it look good

These companies are focused on the most visible aspects of design—the pixels on the screen.

0%

of companies
Key activities
  • Wireframes
  • Design comps
  • Interactive prototypes
Key benefits
  • Product usability
Level 2

Connectors

The workplace becomes a workshop

Design teams at these organizations have developed more collaborative processes, like joint working sessions and integrated tooling with non-design peers.

0%

of companies
Key activities
  • Workshops
  • Rapid sketching
  • Stakeholder input
  • Integrations between designer and developer tools
Key benefits
  • Product usability
  • Customer satisfaction
Level 3

Architects

Design is a scalable operation

These companies have moved beyond basic participatory design processes and have shared ownership, role clarity, joint accountability with key partners, and more documentation of their now more substantial design practices.

0%

of companies
Key activities
  • Daily standups
  • Planning and prioritization
  • Design briefs
  • Written documentation
Key benefits
  • Product usability
  • Customer satisfaction
  • Revenue
Level 4

Scientists

Hypotheses and experimentation power design

Organizations at this level are masters of data-driven design with sophisticated practices for analytics, user research, and monitoring and measuring the success of specific efforts.

0%

of companies
Key activities
  • Concept testing
  • A/B tests
  • Analytics data
Key benefits
  • Product usability
  • Customer satisfaction
  • Revenue
  • Project-specific metrics
  • Funnel and conversion metrics
  • Cost savings
  • Time to market
  • Entry into new markets
  • Employee productivity
  • Brand equity
Level 5

Visionaries

Design means business

These companies are robust in all the dimensions of maturity, but what really separates them from the others is design’s involvement in strategy.

0%

of companies
Key activities
  • Trendspotting and foresight
  • Product market fit tests
  • Vision artifacts
  • Cross-platform strategies
Key benefits
  • Product usability
  • Customer satisfaction
  • Revenue
  • Project-specific metrics
  • Funnel and conversion metrics
  • Cost savings
  • Time to market
  • Entry into new markets
  • Employee productivity
  • Brand equity
  • Design patents/IP
  • Share price

Ready for liftoff?

Transform your business and download the 40-page report now.

Get these business-critical insights:

  • Competition by industry, region and company size
  • How design best practices improve the bottom line
  • Where to focus to advance your design maturity