Author

Sylvia
Lai

Sylvia Lai helps startup and enterprise solve complex problems through design thinking and user-centered design methodologies at <a href=“https://pivotal.io/labs”>Pivotal Labs</a>. She is the biggest advocate for the users, making sure their voices are heard is her number one priority. Outside of work, she loves mentoring other designers through one-on-one conversation. Connect with her through <a href=“https://www.linkedin.com/in/sylvialai/”>LinkedIn</a> or <a href=“https://twitter.com/Sylvia_Lai”>Twitter</a>.