UX

5 things I learned about strategic storytelling from Michael Margolis

4 min read
Pat Harrington  •  Apr 16, 2018
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Imagine getting 90 percent of the room on your side in the first five minutes of presenting your product vision. That’d be pretty amazing, huh?

Michael Margolis, CEO and Founder of Get Storied, explained how to make that a reality in Strategic Narratives, his one-day intensive workshop put on by DesignBetter.co in San Francisco last month. Read on for my five favorite takeaways from the event.

 

1. Narrative storytelling is important

You hear it all the time: Storytelling is important. In fact, Steve Jobs famously said, The most powerful person in the world is the storyteller.Twitter Logo

Related: Improving UX with Pixar’s 22 rules of storytelling

During the workshop, Michael of course hammered home that message. But this fact is even more important for innovative companies that are “disrupting” the status quo. Why? People hate change when it’s out of their control.Twitter Logo So they’re naturally resistant when you tell them that their lives should be different.

Instead of just telling them that you are going to change their lives, you need to get them on your side and share your vision of the future. And the best way to do that is by telling a damn good story.

2. You can’t separate the message from the messenger

In today’s world, you’ve been Googled or Facebooked or Twittered long before anyone has heard you talk. They know your backstory, even if you haven’t intentionally put it out there. But it may not be the story you want.

That’s why writing your origin story is so important. It tells your audience who you are and why you’re doing what you’re doing. It’s a bridge that lets them know your deeper motivations. And yes, they care.

What’s your origin story?

Think of it this way: Every superhero has an epic origin story.

So what’s yours? (Hint: Everyone has one.)

3. Innovation storytelling is different from classical storytelling

When you listen to stories, your brain releases two hormones.

In classical storytelling, the story was a device used to teach life’s crucial lessons. So they start by scaring you—watch out for the big bad wolf!—which results in the release cortisol, the fight or flight hormone.

The story concludes with a happy ending, which results in the release of oxytocin, commonly referred to as the belonging molecule. When released, this hormone makes you feel connected to your fellow humans.

This is your brain on stories

In innovation storytelling, you don’t want to follow this pattern. Your audience is already resistant to change, so you don’t want to start by presenting the giant problem you’re trying to solve.

So instead, start with the possibility (oxytocin) and then present the obstacles (cortisol).

Just by flipping your narrative from Problem / Solution to Possibility / Obstacles, your audience will be much more receptive to hearing your vision.

“Start with the possibility—and then present the obstacles.”
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4. Make your user the hero

Many startups want to show off the results of their hard work, so they easily fall into the trap of making their product the hero of their stories. They talk about all the cool bells and whistles that they built.

But the Karpman Drama Triangle explains why this is a poor approach.

Karpman Drama Triangle

It basically says that once you have a hero in your story, you also have a victim and a villain. While this framework doesn’t map perfectly to innovation, it’s good to keep in mind. Making your user the hero ensures they don’t become a victim or a villain in your story.

One example that comes to mind is the iPod silhouette commercials. They don’t talk about the engineering or specifications of the iPod. And they don’t brag about the hard work that went into creating this innovation. But they focus on you, the hero—the hip dancer bouncing around the screen.

 

5. The undeniable story framework

The key framework that the workshop teaches is the “undeniable story” framework. It goes a little something like this:

See it.

Start with the 50,000-step view. Start by telling your audience the category you’re working in, then tell them what ordinary thing you’re re-thinking.

Finally, tell them the possibility of how the world could look after you’ve re-imagined it.

Feel it.

Next, zoom in to a specific example. Introduce a user (or user persona). Tell your audience what your user wants to accomplish. And then tell them the dilemma your user is facing.

(At this point you can tell them how you’re going to solve this dilemma.)

Believe it.

Finally, you’re ready to show your audience the data that backs up your story. At this point you’ve primed them to be receptive to the facts. Instead of them wondering how this data fits into their old mental model of the world, they’ll use the data to validate the vision you’ve painted. If done correctly, they might even be excited to see the facts that prove you right.

 

Final thoughts

Being a good storyteller allows you to multiply your influenceTwitter Logo throughout your company and beyond. That’s why major companies like Facebook, Google, Deloitte, and Greenpeace have asked Michael for his expertise.

Becoming a good storyteller takes practice—you aren’t going to become a good storyteller by reading a blog post or by going to a one-day workshop. It’s a mindset and can be approached like any design challenge: prototype, test, get feedback, and iterate.

Many thanks to InVision and DesignBetter.co for putting on a fantastic day. And thanks to Michael for all the great learnings.