Designer Ran Segall shares his tried-and-true method for writing project proposals clients can’t say no to.Subscribe to Ran’s YouTube channel, then subscribe to InVision’s too!
There are few things more exciting than the prospect of a shiny new design project. Whether it’s a branding, illustration, web, or product design project, it’s all about how you write your proposal—what you include in it and even what you choose to leave out will dictate whether you strike out swinging or hit a home run.
The following recommendations come from over 16 years of attempting to perfect the proposal writing process—things I’ve learned from best-in-class freelancers and design agencies.
Now, before we dive in, let’s tackle 2 of the best pieces of advice I’ve received over the years:
1. Your proposal should never surprise a client
Before you send out a proposal, you’ve probably already communicated at-length with your potential client. During that interaction, you likely covered a lot of ground, including the needs of the project and a budget (or ballpark price) to complete it.
So, when you send out a proposal, that document should sum up that conversation… and seal the deal. The proposal should not be the first time your client discovers something new about you or the project.
2. Use value-based pricing
In most cases, you’ll want to charge the highest price possible for your work. How? By reinforcing to the client that you’re not selling a commodity. You’re not selling a website, you’re not selling an app—you’re delivering value (great value!) to their business that can in turn increase their revenue and their value. You’re going to help transform their business, and that’s worth much more money than a website or specific deliverable. I mention that now, because it relates to the proposal building process, as well as how to price a project.
How to write a proposal: Length and structure
Let’s dip into the proposal itself. For this exercise, we’re aiming for a 1-page document with a simple 5-section structure. No one wants to read a 20-page proposal with a bunch of terms and conditions and long, drawn-out text. If you can say something with less words, then you probably should do that. From a design perspective, simplicity wins.
How to write a proposal: Overview
Typically, the first section in any proposal is an overview. The overview usually reinforces back to the client that you understand what their company and product is all about, and what they are asking you to do.
Related: 7 difficult questions to ask your client up front
Some people start the proposal with something like “I will design a website for your business.” I don’t think this conveys the value you’re potentially bringing them. Instead, I may take a more conversation-like approach:
“I understand that your business is about this and this, and your long-term goals are to do this and that, and that’s the reason that you need a new website. This website will be important in reaching those goals.”
This information comes from the pre-proposal conversation—you asked relevant questions in that meeting and you’re communicating them back in the proposal as the value propositions. Preferably, you can even describe how the work will help them to achieve a monetary goal:
“I’m going to help you hit $200 million in sales this year, because I will create a high-traffic, high-conversion website for you.”
When you write a proposal this way, it’s more obvious that your price is a great investment.
How to write a proposal: Why me?
Now on to section 2, which I sometimes refer to as the “Why me?” section. In general, I’ll include this section when I write a proposal, but I always include it when working with new clients.
Many people think, consciously or not, that they have to sell their work and the desired outcome, more than they sell have to sell themselves. Always assume the client is considering other vendors, service providers, etc. In this section, you should try to communicate what makes you the best person for the job, without coming across as being too “salesy.” Attempt to speak from an honest place about why you’re excited about that particular project or industry (if money is the only thing that excites you about it, it may be best for you to pass on the project anyway!)
“Always assume the client is considering other vendors.”
If you can find intersecting relevant experience from your past (say, the same industry or project type) be sure to mention it explicitly here. Even if you tone it down and just include a short bio description, aim to highlight points from “your story” that you think may be relevant or interesting to that client in particular.
How to write a proposal: Pricing
Okay, the elephant in the room—the third section—is pricing. For me, there have been 2 big takeaways with how I structure pricing when writing my proposals. For some reason, designers and creative pros seem to like pricing tables:
Homepage: $2,000. About Page: $500.
I think that frames you as a commodity, and again, that’s not what I advocate doing. You should position yourself as valuable. If I do a website design, I‘ll likely give a flat rate:
Don’t put a price on each little component of a website or design project.
This second tip I actually got from my partner Lior (historically I hadn’t done this): include 3 packages in your proposal. This gives your client options and it empowers them to have more power over that buying decision. It’s also a good way to hedge your bets and differentiate you from the competition.
Related: How to price your freelance design work
I personally believe that any project can be achieved on any budget, but the results will be different. By creating tiered packaging (1 is limited, 2 is more expansive, 3 is the premier package, etc.), you’re adding an upsell opportunity in your offering. You can now offer your client additional services they may not have even considered previously.
How to write a proposal: What’s next?
The fourth section is essentially a call to action. You want to lead your client down the path of next desired actions: what steps do you want them to take now? I typically just write a bulleted list of things, like:
- Sign the proposal
- Transfer 50% up-front payment
- Project starts
This makes your client comfortable with the near-term plan while also giving them a little push to get the ball rolling. I think this section is super important.
How to write a proposal: Terms and conditions
Terms and conditions is the fifth and final section. By the sound of it, it has the potential to be the most daunting. That doesn’t have to be the case.
Some people write proposals that include a lengthy lawyer-type contract. Again, my mantra is simple is better. I think I can really cover myself well by just writing a list of no more than 10 points that essentially all lead back to how I get paid. For example, I’ll include “I must receive 50% up-front payment before I get started.”
“A proposal should never surprise the client.”
Anything that covers intellectual property should also be included, like “I hold all intellectual property until the project has been paid for, and then intellectual property moves to you. Fonts not included.”
I don’t think that you need more than 10 of these bullet points to cover yourself well, while still keeping things simple. If you’re up against a competitor who ends up sending a 20-page terms and conditions document, this is an easy win for you.
These are the core proposal writing fundamentals that have been working well for me over the last few years. Hopefully you can apply a few of these points in your own approach to writing design proposals and hit it out of the park.
Check out a sample branding design proposal here.
What about writing case studies?
Raed our recent post on how to write a case study that wins you clients.
by Ran Segall
Ran Segall is a designer and co-founder of Prospero. He designs digital products, and helps the design community learn the business of design.